Privacy Policy

RejoiceWAPI ("we", "us", "our") is a WhatsApp Business messaging platform operated by Rejoice App Developers, India. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website, web application, and APIs (together, the "Service").

1. Information we collect

Information you provide

• Account details — your name, email address, password (stored hashed), business name, and workspace settings.
• Contacts you upload — names, phone numbers, tags, and opt-in status of the customers you import or add so you can message them.
• Message content — the WhatsApp messages, templates, media, and chatbot/form responses sent and received through your account.
• Billing details — payments are processed by Razorpay; we store transaction references and invoices, never your card or bank credentials.

Information from Meta (Platform Data)

When you connect your WhatsApp Business Account through Meta's Embedded Signup, we receive data from Meta Platforms, Inc. such as your WhatsApp Business Account ID, phone number details, message templates, access tokens, incoming customer messages, and message delivery statuses. We use this data only to provide the Service to you, in accordance with Meta's Platform Terms and the WhatsApp Business Terms of Service. We do not sell Platform Data or use it for advertising.

Information collected automatically

• Log data such as IP address, browser type, and pages visited, used for security and troubleshooting.
• Session cookies required to keep you signed in. We do not use third-party advertising or tracking cookies.

2. How we use information

• To operate the Service: deliver your messages, show conversations in your team inbox, run your broadcasts, chatbots, and forms.
• To generate AI-assisted replies when you enable them (see section 3).
• To bill you for your subscription and per-conversation usage.
• To secure the Service, prevent abuse, and comply with law.
• To contact you about your account, such as service or billing notices.

3. AI processing

If you enable AI auto-replies, the content of customer conversations (and any knowledge base you supply) is sent to Anthropic's Claude models to generate responses on your behalf. This processing happens only for accounts that turn the feature on, and only to produce replies for your business. You can disable it at any time from your settings.

4. How we share information

We share data only with the service providers needed to run the Service:

• Meta Platforms — to send and receive WhatsApp messages through the WhatsApp Business Platform.
• Razorpay — to process payments.
• Anthropic — to generate AI replies, when you enable that feature.
• Hosting providers — to store and serve the application and its data.

We never sell your data, your contacts' data, or Platform Data, and we never share it with advertisers or data brokers. We may disclose information if required by law or to protect the rights and safety of our users.

5. Your customers' data

Businesses using the Service are responsible for messaging only customers who have opted in, as required by WhatsApp's policies and applicable law. We provide opt-in tracking tools to help with this. If you are a customer of a business that uses our Service and want your data removed, contact that business, or email us and we will assist.

6. Data security

• All traffic is encrypted in transit with HTTPS/TLS.
• WhatsApp access tokens are encrypted at rest.
• Each workspace's data is isolated — one client can never see another client's data.
• Webhook payloads are verified with cryptographic signatures before being processed.

7. Data retention and deletion

We keep your data while your account is active. If you cancel, your data is retained for 30 days so you can re-subscribe, then deleted. You can request deletion of your account and all associated data at any time by emailing jcmnellore@gmail.com; we will complete the deletion within 30 days. When you disconnect your WhatsApp Business Account, we delete the associated access tokens.

8. Your rights

Consistent with India's Digital Personal Data Protection Act, 2023 and other applicable laws, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent for optional processing. Write to jcmnellore@gmail.com and we will respond within 30 days.

9. Children

The Service is for business use and is not directed at children under 18.

10. Changes to this policy

If we make material changes, we will notify account owners by email and update the effective date above.

11. Contact us

Rejoice App Developers
Email: jcmnellore@gmail.com